DELIVERY AND RETURNS

DISPATCH & SHIPPING

Olfactive O is currently only able to ship to the UK. For international shipping, please order via our flagship London stockist Les Senteurs Perfumery or email us with any enquiries.

Standard shipping is free on all orders to all UK mainland addresses.

All our shipping options are as below. Our options and prices reflect shipping regulations and perfume being classed as Dangerous Goods. We only ship via tracked services which will require a signature on receipt with the exception of our Personality Vials which are shipped via Standard 2nd class post.

  • Royal Mail UK Standard Shipping (second class signed for service) ~ Free

  • Royal Mail UK Guaranteed Next Day by 4pm (orders must be placed before 11am) ~ £8.00

  • Royal Mail UK Guaranteed Saturday by 4pm (orders must be placed before 11am) ~ £12.80

We aim to dispatch orders within 1-2 working days of order (with the exception of Guaranteed Next Day and Saturday). We will send you an e-mail on the day that your order has been dispatched. If for some reason an item is out of stock, we will e-mail you immediately.

RETURNS POLICY

As a consumer and in accordance with the Consumer Contracts Regulations 2013, you can cancel your order and obtain a refund or exchange within fourteen (14) days from delivery.

Only products purchased on www.olfactiveo.com can be returned for a refund or an exchange. Any products bought in a department store, stockist or own physical store must be returned to their original place of purchase.

The product(s) must be returned at your cost undamaged, unused, in their original condition and original packaging, with the seal intact where applicable. In these circumstances, we will offer a full exchange or refund of the purchase price minus the delivery charge after inspection.

If goods are not returned in a re-sellable condition, we may not accept your return.

RETURNS PROCESS

You must inform us of any returns by email to o@olfactiveo.com. Please include the following details in your email

  • Name under which original order was placed

  • Email under which original order was placed

  • Date of original order

  • Product you’re returning

  • Reason for return

You must ensure that goods are securely and protectively packaged for return as we will not be able to refund any goods damaged during return transit. Where practicable, we recommend returning goods in the original outer packaging they were received in to reduce risk of transit damage on return.

Please ensure that you obtain proof of postage as we do not accept responsibility for items which are lost in transit. Customers should have regard to labelling and packaging guidelines of the courier to be used as you are returning fragrance which has special postal guidelines.

All returns must reach Olfactive O Ltd within 14 days of original delivery date.

Return Address:

Olfactive O Ltd
Ground Floor
20, 22 Wenlock Rd
Hoxton
London N1 7GU

All returned goods will be examined on receipt. A full refund will not be offered if there are signs of unreasonable use such as opened packaging. In such circumstances, we will notify you that a reduced refund amount will be available, or you can choose to arrange for goods to be returned to you at your sole cost and expense.

Your right to return goods does not apply to

  • Goods made to your specification

  • Goods which have been personalised

Your refund for goods will be refunded as soon as practicable by the original payment method, no later than 14 days after we have received the goods (and provided that you have returned the goods to us within 14 days of delivery to you or your notifying us of cancellation).